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We are hiring – Training Officer – Greenville Academy

Training Officer

Why Work with Us?

Greenville Procurement Partners is a dynamic, diverse and growing team with interesting work and a caring work environment. We support a wide variety of public sector clients with public buying (procurement) across an incredibly diverse range of services, from museums to local authorities, to energy providers and state agencies who provide services to the Irish public across every walk of life. You will be amazed at what you will learn while working with us!

We work hard while putting a lot of heart into what we do and our team, and we enjoy what we do. We offer both consultancy and education and training services. Greenville consultants and trainers have years of experience across diverse areas and are all experts in their field. We believe strongly in the importance of both personal and professional development, including for our own staff. See who you would be working with here.

 

The Role:

We are looking for a new Training Officer to join our team to manage and support service delivery in our education and training services division – Greenville Academy. You can read more about Greenville Academy here .This role is most suited to a professional with a strong administrative background. The ideal candidate will have a strong customer cantered ethos, a focus on detail and ensuring procedures are adhered to, an aptitude for using technology and enjoy working in a team environment.

Benefits:

  • Competitive salary
  • 23 days annual leave
  • Bonus scheme
  • Pension scheme
  • Health insurance scheme contributions

Essential Experience and Skills

  • Relevant work experience and expertise
  • Experience in general office administration.
  • Competent user of MS Office including Teams and other online communication tools
  • A high level of attention to detail with a conscientious and diligent approach to work
  • A highly self-motivated and enthusiastic individual who exhibits an outgoing, confident and mature communication style.
  • Excellent communication, literacy, personal and interpersonal skill.
  • An individual who values professionalism, honesty, integrity with a strong work ethic and commitment to quality and customer service
  • Well-organised individual with an effective use of time management and ability to prioritise effectively and be flexible where necessary.

Desirable:

  • Knowledge and experience of all aspects of administration and associated technologies and tools
  • Knowledge and experience of using SAGE or other financial packages.

Key Responsibilities:

The successful candidate will:

1.Manage the day-to-day operations of Greenville Academy for Open and Bespoke In-house Courses which can include:

  • Monitor communication channels and responding to emails/queries including relevant follow-ups
  • Ensuring open courses are advertised and promoted through appropriate channels
  • Setting up courses including allocating Trainers and ensuring all relevant documentation, technology and materials are in place for delivery
  • Managing open course bookings, communications with participants and trainers
  • Working with Trainers to ensure course materials are developed, updated and inline with corporate branding
  • Communicating with participants throughout the programme from registration, through to issuing programme material and follow-up post training
  • Schedule and attending meetings with clients to discuss education/training and mentoring needs
  • Devise proposals/submissions in consultation with clients and/or in response to Quotations or Tenders for review and issuing, responding to any follow-up queries
  • Utilise and promote Greenville Academy’s online learning platform internally and externally for online delivery including setting up participants and courses, dealing with related queries
  • Collect and analyse feedback from participants and Trainers
  • Issue certificates of completion
  • Other relevant tasks and duties as needed

2. Maintaining Records, Invoicing and Financial Monitoring and Reporting

  • Keep accurate and up-to-date training records
  • Effectively monitor and track participation for the purposes of invoicing including following up with clients to ensure it has obtained all relevant information for invoicing
  • Invoice clients in a timely manner, ensuring accuracy and following up where necessary to secure payment
  • Utilise internal financial systems to predict, record, analyse and report on the financial performance of the division.
  • Deal with any data access requests
  • Other relevant tasks and duties as needed
  • Work proactively with the Accounts Team

3. Act as Course Co-ordinator for all programmes with particular focus on our accredited training, to include the following responsibilities:

  • Devise and agree in consultation the delivery and assessment schedules
  • Schedule online sessions and remain on standby during sessions for technical support
  • Deal with learner or client queries
  • Upload assessments, course materials and resources in consultation with Greenville Trainers, Lecturers and Assessors as per the schedule
  • Manage assessment schedule and issue feedback and results to students as per schedule
  • Manage applications for extensions and accommodations as per partner institution rules
  • Record and input marks into data collection systems internally and through the partner institution
  • Finalise all marks at course completion in consultation with Lecturers and Assessors
  • Conduct periodic reviews of the programmes in conjunction with relevant partners and engage with all relevant stakeholders
  • Attend relevant meetings with key stakeholders
  • Other relevant tasks and duties as needed

4. Promotional Activities

  • Develop Greenville Academy and course promotional material including course delivery schedules/brochures in consultation with the training team and external experts
  • Ensure all course information is accurate and up to date
  • Ensure all courses are advertised and promoted through appropriate channels
  • Other relevant tasks and duties as needed

Please email your CV to jobs@greenville.ie with TRAINING OFFICER role in the title.