I. Contract Management (Virtual)
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I. Contract Management (Virtual)

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I. Contract Management (Virtual)


About this course

  • March 10th & 11th – (Thursday & Friday) – 3 hour sessions (10am – 1pm) (Virtual)

This programme to be delivered in a mix of blended elearning using Virtual Classroom (via Zoom), breakout rooms and guided practice. Each programme consists of 2 interactive Live Virtual Classroom Sessions, individual & team activities, accompanied by supporting material.


This programme aims to equip participants with the tools to manage contracts. It will highlight the key risk areas to be managed in ensuring contracts run effectively. It will provide a comprehensive understanding of the Service Level Agreement (SLA) concept; A Case Study will be used to embed the learnings.

Target Audience

This course is ideal for those experienced in procurement tasked with management and delivery of supplies and services contracts and with ensuring suppliers / service providers deliver on their commitments.

Learning Outcomes

On completion of this course participants will be equipped with the skills to draft customised SLAs, clearly understanding the benefits which accrue from use of SLAs as a tool in maximising the return from proactive contract management.

Course Content

Session 1 – Virtual Classroom (3 hours)

Fundamental Elements of Procurement

The importance of planning

The Procurement Cycle (reflecting planning/ Contract Management)

Understanding the need for Contract Management

Understanding the Supply Chain

Session 2 Virtual Classroom (3 hours)

The Contract Management Process

Category Management

Contracts/ SLA’s/ KPI’s

How to manage risk

Review of Templates


What background knowledge is necessary?

Relevant for staff experienced in awarding contracts and/or managing contracts.

What is the refund policy?

All cancellations must be received in writing or the full course fee is
payable. Where delegates cancel more than 5 days prior to the course 50% of the course fee is payable. Cancellations received within 5 days
will be liable for the full fee.

Substitutions may be made at any time prior to the event.

Do I need to take the courses in a specific order?

Ideally after the Introduction and Understanding Course or relevant experience.