Contract Management

Contract Management

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About this course

– Intermediate/Specialist Course –

This programme aims to equip participants with the tools to manage contracts. It will highlight the key risk areas to be managed in ensuring contracts run effectively. It will provide a comprehensive understanding of the Service Level Agreement (SLA) concept; A Case Study will be used to embed the learnings.

Date & Duration

This course is delivered over two half days.
Next dates: tbc

This programme to be delivered in a mix of blended elearning using Virtual Classroom (via Zoom), breakout rooms and guided practice. Each programme consists of 2 interactive Live Virtual Classroom Sessions, individual & team activities, accompanied by supporting material. This course can also be delivered in-house and can be tailored to meet the specific needs of your public sector organisation or group.

Target Audience

This course is ideal for those experienced in procurement tasked with management and delivery of supplies and services contracts and with ensuring suppliers / service providers deliver on their commitments.

Learning Outcomes

On completion of this course participants will be equipped with an understanding of the key components of effective contract management, including roles and responsibilities, contract planning and using SLAs as a tool in maximising the return from proactive contract management.

Course Content

  • Session 1 – Virtual Classroom (3 hours)
    • Fundamental Elements of Procurement
    • The importance of planning
    • The Procurement Cycle (reflecting planning/ Contract Management)
    • Understanding the need for Contract Management
    • Understanding the Supply Chain
  • Session 2 Virtual Classroom (3 hours)
    • The Contract Management Process
    • Category Management
    • Contracts/ SLA’s/ KPI’s
    • How to manage risk and poor performance


€675 per participant. All training costs are VAT exempt.
There is a 10% discount when 3 or more places are booked on this course.

Course Content


What background knowledge is necessary?

Relevant for staff experienced in awarding contracts and/or managing contracts.

What is the refund policy?

All cancellations must be received in writing or the full course fee is
payable. Where delegates cancel more than 5 days prior to the course 50% of the course fee is payable. Cancellations received within 5 days
will be liable for the full fee.

Substitutions may be made at any time prior to the event.

Do I need to take the courses in a specific order?

Ideally after the Introduction and Understanding Course or relevant experience.