U. Implementing Contract Management
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U. Implementing Contract Management

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U. Implementing Contract Management


About this course

  • February 18th & 19th – (Thursday & Friday) – 3 hour sessions (10am – 1pm) (Virtual)
  • April 28th & 29th – (Wednesday & Thursday) – 3 hour sessions (10am – 1pm) (Virtual)

This programme aims to equip participants with the tools to manage contracts. It will highlight the key risk areas to be managed in ensuring contracts run effectively. It will provide a comprehensive understanding of the Service Level Agreement (SLA) concept; A Case Study will be used to embed the learnings.

Target Audience

This course is ideal for those experienced in procurement tasked with management and delivery of supplies and services contracts and with ensuring suppliers / service providers deliver on their commitments.

Learning Outcomes

On completion of this course participants will be equipped with the skills to draft customised SLAs, clearly understanding the benefits which accrue from use of SLAs as a tool in maximising the return from proactive contract management.

Course Content


The Contract Management Process

Service delivery management

Contract Management - roles and responsibilities

Contract administration

Continuous improvement

Variations and change control

Contract completion

Contract Management Documentation

Developing a contract management plan

Developing a communication plan

Drafting a service provider assessment report

Performance and Operational Management

Key Performance Indicators

Project reporting

Procurement best practice

Using Service Level Agreements

Key Performance Indicators

Uses and suggested content of SLAs

Advantages of SLAs

Mechanisms for dealing with poor performance/ managing disputes

Case Study

Question and Answer Session


What background knowledge is necessary?

Relevant for staff experienced in awarding contracts.

What is the refund policy?

All cancellations must be received in writing or the full course fee is
payable. Where delegates cancel more than 5 days prior to the course 50% of the course fee is payable. Cancellations received within 5 days
will be liable for the full fee.

Substitutions may be made at any time prior to the event.

Do I need to take the courses in a specific order?

Ideally the Introduction and Understanding Course or relevant experience.